Complaints & Content Removal

Email support@thepullclub.com once that mailbox is active. Until then, use the current test-user support channel.

Include the creator name, set name, card name if known, the page or QR link, screenshots, your contact email, and a clear explanation of the issue.

Before live payment processing begins, The Pull Club should replace this starter contact method with a dedicated complaint form or monitored complaint inbox.

Copyright owners may send a DMCA takedown notice for material they believe infringes their copyright. Before launch, The Pull Club should designate a DMCA agent with the U.S. Copyright Office and publish that agent's name, mailing address, phone number, and email address here.

A DMCA notice should include the copyright owner's physical or electronic signature, identification of the copyrighted work, identification and location of the allegedly infringing material, contact information for the complaining party, a good-faith statement that the use is not authorized, a statement that the notice is accurate, and a statement under penalty of perjury that the complaining party is authorized to act for the copyright owner.

The Pull Club may remove or disable access to material identified in a valid DMCA notice and may notify the creator or user who uploaded the material.

A creator or user who believes content was removed or disabled by mistake may send a DMCA counter-notice.

A counter-notice should include the user's physical or electronic signature, identification of the removed material and where it appeared, a statement under penalty of perjury that the material was removed or disabled by mistake or misidentification, the user's name, address, and telephone number, and consent to the jurisdiction and service-of-process requirements described in 17 U.S.C. 512(g).

The Pull Club may forward a valid counter-notice to the original complainant and may restore the material when allowed by law unless the complainant files an action seeking a court order.

The Pull Club may suspend or terminate accounts, creator access, set publishing, sales, or payouts for repeat copyright infringement, repeated rights complaints, or abuse of complaint and counter-notice processes.

False or abusive copyright notices or counter-notices may lead to account action and may carry legal consequences.

You may report content that appears illegal, non-consensual, exploitative, infringing, unauthorized, privacy-invasive, deceptive, age-restricted without proper controls, or prohibited by payment processor or card brand rules.

People depicted in content may request removal if they did not consent to the content, distribution, or sale, or if consent is void under applicable law.

Creators may be asked to provide identity, age, consent, rights, release, licensing, or other compliance records for the content under review.

The Pull Club may hide, disable, or remove reported cards, sets, creator shops, profile images, or account access while a complaint is reviewed.

Illegal content may be removed immediately and reported to the payment processor or appropriate authorities when required.

The Pull Club aims to review and respond to content complaints within five business days once live operations begin. A response should explain the action taken or the reason no action was taken.

If a person depicted in content appeals a decision, The Pull Club may require the creator to prove that proper age, identity, consent, and distribution records exist.

If the creator cannot establish consent, rights, or age/identity compliance, the content may remain removed or disabled.

If a dispute requires independent review, The Pull Club may pause the related content or sales until the dispute is resolved.

If a payment processor such as Segpay requires complaint or zero-incident reporting, The Pull Club will keep internal complaint records and submit processor reports through the required merchant portal process.

Creators must cooperate with complaint investigations and provide requested records quickly enough for The Pull Club to meet processor and card brand deadlines.